Tepuyes Privacy Policy

Last updated: September 14, 2026

Tepuyes ("we") runs a monthly care subscription: a family member abroad pays, and we coordinate delivery of chronic-care medication to their relative in Caracas, Venezuela. This policy explains what personal information we collect, how we use it, and the choices you have. It covers our checkout and our WhatsApp assistant.

What we collect

• At checkout: the subscriber's email address and the plan chosen. Payments are processed by Stripe; we never see or store card numbers. We keep the customer and subscription identifiers Stripe gives us.
• On WhatsApp: the name of the person receiving the medication, the condition(s) the subscription covers (chosen from a list), the delivery municipio and address, an optional map location, and a contact phone number. We also receive your WhatsApp user ID, your phone number when WhatsApp shares it, and the messages you send us.
• We do not ask for medication names or other clinical details on WhatsApp.

How we use it

To set up and fulfill the subscription: to coordinate each delivery, to contact you or the recipient about the subscription, to run billing, and to keep the records we need to operate. We do not sell personal information or use it for advertising.

Who we share it with

• Our pharmacy and delivery partner in Caracas receives only what it needs to fulfill the subscription: the recipient's name, conditions, address and contact number.
• Service providers that run the service for us: Stripe (payments), Meta (WhatsApp messaging), Neon (database hosting) and Vercel (application hosting).
• Authorities, when the law requires it.

Where it's stored and for how long

Data is stored on infrastructure hosted in the United States and is encrypted at rest. We keep it while the subscription is active and afterwards only as long as needed for legal, accounting or dispute purposes.

Information about family members

If you give us details about a family member, please make sure they're comfortable with you sharing them for this purpose.

Your choices

You can ask us to show you, correct or delete the personal information we hold about you or your family member. Email privacy@tepuyes.co. You can stop messaging our WhatsApp number at any time.

Changes

We'll post any changes on this page and update the date above.

Contact

privacy@tepuyes.co